Responsibilities 

• • • Answer all customer inquiries including requests for quotations (RFQ’s), sales order acknowledgements, order status, problem resolution, documentation, RMAs, and quality assurance requests for information utilizing a comprehensive ERP and CRM system.
    • Identify and grow the business through sales activities and retention of current customer accounts.
    • Process owner responsible for metrics on assigned customer accounts including bookings, sales, new customers, follow-ups, and RMA reporting.
    • Ensure customer satisfaction as the primary customer focal point for standard product sales.
    • Keep Customer Contact database up to date with current contacts, addresses, opportunities, chase plans, and proposals.
    • Oversee the company’s export license administration in compliance with all international laws and regulations regarding global trade requirements including but not limited to: EAR and ITAR classification, entering SnapR, DECCS export requests for licensing of products and technical data, foreign national and denied party screening, and recordkeeping.
    • Possess knowledge of defense and aerospace market and monitor customer and supplier trends to identify potential opportunities for company growth.
    • Work cooperatively with all other functions of the business including finance, shipping, and receiving, purchasing, and planning, manufacturing operations, repair operations and business development.
    • Utilize all available resources to reach out to prospects and attempt to turn those prospects into customers.
    • Generate sales reports each week and submit them to management.
    • Keep informed of new products, services, and other general information of interest for customers.
    • Other duties as assigned.